This is a story from another person who desperately needed some help with their benefits, Mr N says -
"The Citizens Advice Bureau helped me get my Disability Living Allowance award after I had tried three times myself and been refused when I clearly needed help. I didn't know how or what to do and they helped me fill out and present my forms. If they had not helped me my illness and disability would have got worse and i may not be alive today. I was in a bad situation, so bad that some time ago I attempted to end my life as I was dependent on people helping me to do things which other people could do easily but I could not even attempt to do."