Mrs M visited Bolton Citizens Advice Bureau two years ago and says:
"I was at my wits end, couldn't sleep, eat, I was so depressed. I was ashamed, I couldn't tell my family. I was 65 years old and I just could not cope. I went into the bank to tell them again how I could not afford on my pension to make the payments they said I had to make. They advised me to go to the Citizens Advice Bureau and I did right away. They made me an appointment to see an advisor. Oh my God the relief was wonderful, all the worry gone, they went through everything with me and worked out a plan. Now, I am 67 years old and in control of my money.
I had really thought of taking some sleeping pills, I just could not cope with the phone calls and letters. I couldn't even answer my door, I used to pretend to be out and sit in the dark.
Thank you for giving me back my life, I don't know where else I could have received help like that"