Post by nickd on Feb 22, 2011 23:34:48 GMT 1
Here's an interesting report by the Audit Commission on the effect of the 'recession & beyond' and how it's impacting on local council's and those they serve.
There's a poignant reminder on the effect the economic climate is having on council benefit teams:
Increased demand in benefits teams
"We visited nine councils where the relative increases had been significant to discuss their responses. All reported a rise in enquiries and unsuccessful applications and ‘a new type of
customer… people who have never experienced the benefits system before – they are completely unaware of the process, what help there is and what they need to do to claim successfully’.
I suspect they'll see many more in a similar predicament.
Read the full report.......
www.audit-commission.gov.uk/sitecollectiondocuments/auditcommissionreports/nationalstudies/20100323survivingthecrunchappendices.pdf
There's a poignant reminder on the effect the economic climate is having on council benefit teams:
Increased demand in benefits teams
"We visited nine councils where the relative increases had been significant to discuss their responses. All reported a rise in enquiries and unsuccessful applications and ‘a new type of
customer… people who have never experienced the benefits system before – they are completely unaware of the process, what help there is and what they need to do to claim successfully’.
I suspect they'll see many more in a similar predicament.
Read the full report.......
www.audit-commission.gov.uk/sitecollectiondocuments/auditcommissionreports/nationalstudies/20100323survivingthecrunchappendices.pdf