Having been unable to work due to ill health and surviving on just £134 Child Tax Credit a week for nearly three months Mr N sought advice from Bolton Citizens Advice to see if they could help with his benefits. Mr N and his family had put in a claim for Child Benefit but had still not heard anything after a year. Mr N had also been refused Employment and Support Allowance. Bolton CAB were able to chase his Child Benefit claim and advise him to claim Income Support which was the correct benefit for him. Without this additional income his family were in danger of going in to debt.